Your docs aren't broken. They're just hard to find.

You spent countless hours creating your docs. They're clean, structured, and (in theory) everything a user could ever need. But then, the questions start coming in. The same ones, over and over. 𝘞𝘩𝘦𝘳𝘦 𝘥𝘰 𝘐 𝘧𝘪𝘯𝘥 𝘵𝘩𝘪𝘴? 𝘏𝘰𝘸 𝘥𝘰𝘦𝘴 𝘵𝘩𝘢𝘵 𝘸𝘰𝘳𝘬? You start to wonder if your docs are invisible.

I was there not long ago with our docs. As a technical writer, I’ve always believed that good docs are the backbone of any product. But let’s be real: good isn’t enough if users can’t find the answers they’re looking for. And the truth? It's usually challenging in a knowledge base with over 500 articles.

Over the past year, we’ve been building Biel.ai to tackle this problem. Biel is an AI-powered chatbot that helps your users and team members cut through the noise. It gives them the answers they need, instantly, from your company’s documentation.

Think of it like ChatGPT, but it speaks the language of your product. But here’s the twist: Biel didn’t just help users find what they were looking for—it showed us what was missing. Conversations with Biel revealed gaps in our docs, areas that weren’t working well, and places we could improve. Suddenly, we weren’t guessing what users needed. We had the data to back it up.

Want to see it in action? Send me a message at david@techdocs.studio with the URL of your docs to share with you a custom demo.

- David